1Degree Surveillance (“1Degree,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain and protect information when you:
By using our website or services, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to information handled by 1Degree through our website, communications, business relationships and monitoring services.
Customers may receive our services directly or through a security dealer, alarm company, monitoring company, security integrator or other authorised partner.
In some cases, 1Degree processes information on behalf of another company that determines why and how the information is used. When this occurs, that company’s privacy policy may also apply, and questions about the information should be directed to that company.
The information we collect depends on how you interact with us and which services you use.
We may collect information such as:
Please do not provide personal information that is not necessary for your enquiry or use of the services.
When our monitoring services are active, we may receive or process:
The type of information collected depends on the equipment, service configuration and monitoring plan selected by the customer or their security provider.
When you visit our website or use an online platform operated by us, we may automatically collect:
We may use cookies, pixels, analytics tools and similar technologies to operate the website, understand usage and improve performance.
We may use collected information to:
We will not use monitoring information for purposes that are materially unrelated to providing, securing or improving the contracted services unless permitted by law or authorised by the relevant customer.
Where applicable law requires a legal basis, we may process personal information because:
The legal basis may vary depending on the type of information, the service being provided and the applicable jurisdiction.
We may disclose information to the following categories of recipients.
We may provide alerts, footage, reports and incident information to the customer responsible for a monitored property and to its authorised security dealer, alarm company, monitoring company or security integrator.
When reasonably necessary, we may provide relevant incident information to:
We may use service providers that assist us with:
These providers may access information only as necessary to perform services for us and are expected to protect it appropriately.
Information may be disclosed as part of a merger, acquisition, financing, corporate reorganisation, sale of assets or similar business transaction.
We may disclose information when we reasonably believe disclosure is necessary to:
We do not sell personal information for monetary payment.
If we engage in activities that applicable privacy law defines as a “sale,” “sharing” or targeted advertising, we will provide any notices and choices required by that law.
Our website may use cookies and similar technologies to:
Some cookies may be placed by third-party analytics, advertising, video, scheduling or communications providers.
You may be able to control cookies through our consent tool or your browser settings. Blocking some cookies may affect website functionality.
Customers and property operators are responsible for determining where cameras, microphones and other security devices are installed and how they are used.
Customers must:
1Degree may rely on the customer or its authorised security provider to confirm that the collection of monitoring information is lawful.
Our services may use automated tools or analytics to help identify activity, classify events, prioritise alerts or reduce false alarms.
These tools may assist trained operators but may not independently determine whether police or another emergency service should be dispatched unless the applicable service configuration expressly provides otherwise.
Automated systems are not guaranteed to identify every event accurately. Their performance may be affected by camera position, lighting, weather, obstructions, connectivity and equipment quality.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods may vary depending on:
Video, audio and incident records may be retained for different periods. Customers should contact their security provider or 1Degree to confirm the retention terms applicable to their service.
We use reasonable administrative, technical and physical safeguards designed to protect information against:
These safeguards may include access controls, account authentication, network protections, monitoring, staff training, vendor controls and incident-response procedures.
No internet transmission, storage system or security measure is completely secure. We therefore cannot guarantee absolute security.
1Degree may provide services to customers in more than one country. Information may therefore be processed or stored outside the province, state or country where it was collected.
Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.
Where required, we use contractual, organisational or other safeguards intended to protect information transferred across borders.
Depending on where you live, you may have the right to:
These rights are not absolute. We may decline or limit a request where permitted by law, including when information must be retained for security, contractual, legal or evidentiary purposes.
We may need to verify your identity and authority before completing a request.
When 1Degree processes information solely on behalf of a customer or security provider, we may direct your request to that organisation.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.
Even after opting out of marketing, you may continue to receive necessary communications relating to:
Our website or services may link to websites, platforms or products operated by third parties.
We do not control the privacy, security or content practices of those third parties. This Privacy Policy does not apply to information collected independently by them.
You should review the privacy policy of each third-party service before providing personal information.
Our website and services are intended for businesses, property operators and adult users. They are not directed to children.
We do not knowingly collect personal information directly from children through our website for marketing or account-registration purposes.
Security cameras at a monitored property may incidentally capture individuals of different ages. The customer or property operator is responsible for ensuring that its surveillance practices comply with applicable law.
Remove this section if 1Degree does not record or monitor telephone calls.
Where permitted by law and after any required notice, telephone calls with 1Degree may be recorded or monitored for:
We may update this Privacy Policy periodically to reflect changes in:
The revised policy will be posted on our website with an updated “Last updated” date.
Material changes may also be communicated through another appropriate method.
Questions, concerns and privacy requests may be submitted to:
1Degree Surveillance
Email: contact@1degreesurveillance.com
Please include enough information for us to understand and respond to your request. Do not send passwords, unnecessary identification documents or sensitive security details through an unsecured email.
