This End-User License Agreement (“Agreement”) governs your access to and use of the live video monitoring, video verification and related security monitoring services provided by 1Degree Surveillance (“1Degree,” “we,” “us” or “our”).
You may receive these services directly from 1Degree or through an authorised security dealer, alarm company, monitoring company or security integrator (“Service Provider”). By accessing or using the services, you agree to this Agreement.
1Degree provides live video monitoring and related security support services, which may include:
Live monitoring of connected security cameras
Review and verification of security alerts
AI-assisted alert filtering and event triage
Real-time audio intervention
Virtual guard tours
Incident documentation and reporting
Dispatch coordination
Other monitoring services agreed upon with you or your Service Provider
The specific services available to you will depend on your service plan, installed equipment and agreement with your Service Provider.
Subject to this Agreement, 1Degree grants you a limited, non-exclusive, non-transferable and revocable right to access and use the services for your personal or legitimate business security purposes.
Resell, copy, modify or distribute the services without written authorisation
Attempt to gain unauthorised access to 1Degree systems or monitoring infrastructure
Interfere with the operation, security or availability of the services
Use the services for unlawful surveillance or any illegal purpose
Reverse engineer or attempt to extract proprietary technology from the services
Provide false, misleading or incomplete information about a monitored site or incident
3. Your responsibilities
Providing accurate site, contact and emergency response information
Keeping your authorised contact list up to date
Ensuring cameras, internet connections, alarm systems and other equipment remain operational
Maintaining sufficient lighting, camera positioning and visibility at the monitored property
Informing 1Degree or your Service Provider about material changes to the monitored site
Obtaining any permissions or notices required to operate cameras, microphones or monitoring equipment
Using the services in compliance with applicable privacy, surveillance and employment laws
1Degree is not responsible for service limitations caused by inaccurate information, improperly installed equipment, obstructed camera views, internet failure or equipment maintained by another party.
Providing the services may require 1Degree to receive, view, process, store or transmit video footage, images, audio, alerts, contact information and incident records.
Information collected through the services will be handled in accordance with the 1Degree Surveillance Privacy Policy and any applicable agreement between 1Degree and your Service Provider.
You are responsible for ensuring that the use of surveillance equipment at your property complies with applicable privacy and notification requirements.
The services may depend on security cameras, alarm equipment, internet providers, telecommunications networks, software platforms and other systems operated by third parties.
1Degree does not control and is not responsible for the availability, performance, security or compatibility of third-party products and services.
A failure or interruption involving third-party equipment or connectivity may prevent 1Degree from receiving or responding to an alert.
1Degree provides monitoring and incident response support, but the services cannot guarantee that every event will be detected or that every crime, loss, injury or emergency will be prevented.
The services are not a replacement for police, fire, medical or other emergency services. Response times may be affected by event visibility, connectivity, system configuration, available information and the response of third-party emergency services.
1Degree works to provide reliable monitoring services. However, the services may occasionally be interrupted, delayed or unavailable because of:
Internet or telecommunications failure
Power outages
Equipment malfunction
Software or platform failure
Maintenance or system updates
Cybersecurity incidents
Severe weather or natural disasters
Events outside 1Degree’s reasonable control
Where reasonably possible, 1Degree will work with your Service Provider to restore affected services.
All software, monitoring processes, workflows, interfaces, documentation, trademarks, branding, reports and technology provided by 1Degree remain the property of 1Degree or its licensors.
This Agreement gives you permission to use the services. It does not transfer ownership of any 1Degree technology or intellectual property to you.
Your access to the services may be suspended or terminated if:
Your agreement with your Service Provider ends
Required fees are not paid
You misuse the services
You violate this Agreement
Continued service would create a legal, security or operational risk
1Degree or your Service Provider discontinues the applicable service
When access ends, you must stop using the services immediately. Provisions concerning intellectual property, liability, privacy and governing law will continue to apply where appropriate.
To the extent permitted by law, the services are provided on an “as available” basis.
1Degree does not warrant that:
The services will operate without interruption or error
Every incident or security event will be detected
Every alert will result in successful intervention
Third-party equipment will remain available or compatible
Use of the services will prevent all loss, damage, injury or criminal activity
Any warranties that cannot legally be excluded will remain in effect only to the extent required by applicable law.
To the fullest extent permitted by law, 1Degree will not be liable for indirect, incidental, special, punitive or consequential damages, including lost revenue, lost profits, loss of data, business interruption or reputational damage.
1Degree will not be responsible for losses caused by:
Failure of cameras, alarms or third-party equipment
Internet, power or telecommunications interruptions
Incomplete or inaccurate customer information
Obstructed or inadequate camera coverage
Actions or delays by police or other emergency responders
Events that could not reasonably be detected through the services
Circumstances outside 1Degree’s reasonable control
Any additional limitations of liability contained in your agreement with your Service Provider will also apply where legally enforceable.
To the extent permitted by law, you agree to defend, indemnify and hold harmless 1Degree, its affiliates, employees, contractors and authorised partners from claims, damages, liabilities and expenses arising from:
Your unlawful or unauthorised use of the services
Your breach of this Agreement
Your failure to obtain legally required surveillance permissions
Your violation of another person’s privacy or legal rights
Inaccurate information supplied by you
1Degree may update this Agreement to reflect changes to its services, business practices or legal requirements.
The updated version will be published on the 1Degree website with a revised effective date. Continued use of the services after an update becomes effective constitutes acceptance of the revised Agreement.
This Agreement is governed by the laws of [State or Province] and the applicable federal laws of [Country], without regard to conflict-of-law principles.
Any dispute arising from this Agreement will be handled in the courts located in [City, State or Province], unless another dispute-resolution process is required by your service agreement or applicable law.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This Agreement, the 1Degree Surveillance Privacy Policy and any applicable service agreement constitute the complete agreement concerning your use of the services.
If there is a conflict between this Agreement and a separately signed service agreement, the signed service agreement will control to the extent of that conflict.
Questions about this Agreement may be directed to:
1Degree Surveillance
Email : Contact@1degreesurveillance.com
