These SMS Terms of Service govern text messages sent by or on behalf of 1Degree Surveillance (“1Degree,” “we,” “us” or “our”).
By providing your mobile telephone number and opting in to receive text messages, you agree to these SMS Terms of Service.
1Degree may use SMS text messaging to communicate information related to our live video monitoring, security and customer-support services.
Messages may include:
You may receive messages directly from 1Degree or in connection with services provided through an authorised security dealer, alarm company, monitoring company or security integrator.
By opting in, you consent to receive recurring automated or non-automated text messages from or on behalf of 1Degree at the mobile telephone number you provided.
Your consent to receive marketing text messages is not a condition of purchasing any product or service.
You represent that:
If your mobile number changes or is reassigned, you must notify 1Degree or your authorised security provider promptly.
Message frequency will vary depending on your services, account activity, monitored-site events and interactions with 1Degree.
During an active security incident, you may receive multiple messages containing updates or response information.
Message and data rates may apply to messages sent to you by 1Degree and to messages you send to us.
Charges are determined by your wireless carrier and mobile service plan. Contact your wireless carrier if you have questions about your messaging or data plan.
You may opt out of receiving SMS messages at any time by replying STOP to a message from us.
After you send STOP, you may receive a final confirmation message stating that you have been unsubscribed. You will no longer receive messages from that SMS programme unless you opt in again.
You may also use other recognised opt-out commands where supported, including:
Opting out of SMS messages does not necessarily cancel your monitoring services, security account or other contractual obligations.
Opting out may prevent you from receiving time-sensitive security alerts or incident updates by text message. Contact 1Degree or your security provider to arrange another communication method where necessary.
For assistance with the SMS programme, reply HELP to a message from us.
You may also contact us using the following information:
Email: [Insert support email address]
Telephone: [Insert telephone number]
Website: https://1degreesurveillance.com/
When contacting us, provide enough information to identify the SMS programme or account involved. Do not send passwords, access codes or sensitive security information by text message.
SMS message delivery is subject to the availability and operation of wireless networks, telecommunications providers, devices and other systems outside our control.
1Degree does not guarantee that every message will be received immediately or successfully. Messages may be delayed, blocked, filtered or undelivered because of:
Wireless carriers are not responsible for delayed or undelivered messages.
SMS messaging should not be treated as the only method of contacting police, fire departments, emergency medical services or other emergency responders.
Participation in the SMS programme requires a text-message-enabled mobile device and an active wireless service plan.
The programme may not be available through every wireless carrier, device, operating system or geographic location.
1Degree is not responsible for incompatibility involving your device, wireless carrier or service plan.
Information collected through SMS communications is handled in accordance with our Privacy Policy:
https://1degreesurveillance.com/privacy-policy/
Information associated with SMS communications may include:
We may share information with service providers that help us operate our messaging programme, such as telecommunications, messaging-platform, hosting and technical-support providers.
Mobile opt-in information and consent will not be sold or shared with third parties for their independent marketing or promotional purposes.
SMS messages are not always secure or confidential. Other people may be able to view messages if they have access to your mobile device or telephone account.
Security alerts may contain limited information about a monitored property, alarm, camera event or incident. You are responsible for securing your mobile device and controlling access to messages you receive.
Do not reply to an SMS message with:
1Degree’s SMS programme may provide security alerts and incident information, but it is not a replacement for emergency telephone services.
If you are experiencing an immediate emergency, contact the appropriate police, fire or medical emergency service directly.
Do not rely solely on an SMS message to report an emergency or request urgent assistance.
1Degree may suspend or terminate SMS communications if:
We may also change or discontinue an SMS programme at any time where permitted by law.
We may update these SMS Terms of Service periodically to reflect changes to our services, messaging practices, technology or legal obligations.
The updated terms will be posted on our website with a revised “Last updated” date.
Your continued participation in the SMS programme after updated terms become effective constitutes acceptance of those changes.
To the fullest extent permitted by law, 1Degree is not responsible for losses resulting from delayed, blocked, intercepted, incomplete or undelivered text messages.
1Degree is also not responsible for charges imposed by your wireless carrier or for unauthorised access to messages caused by your failure to secure your mobile device or telephone account.
These SMS Terms of Service are governed by the laws of [Insert State or Province] and the applicable federal laws of [Insert Country], without regard to conflict-of-law principles.
Any dispute relating to these terms will be handled in the courts located in [Insert City, State or Province], unless another dispute-resolution procedure is required by an applicable service agreement or law.
Questions about these SMS Terms of Service may be directed to:
1Degree Surveillance
Email: Contact@1degreesurveillance.com
