Video verified dispatch is how 1Degree turns a confirmed camera alert into an escalated, documented police response. We coordinate directly with local authorities, follow the protocol you set for each account, and document every step along the way. For monitoring companies, all of it is delivered white label under your brand.
Dispatch coordination is the process of turning a confirmed security event into a police response. It covers everything between the moment an operator verifies a real threat and the moment local authorities are notified, including the protocol used, the contact made, and the record kept afterward.
Many jurisdictions now prioritize video-verified events over unverified alarm signals, and some departments only dispatch when there is visual confirmation of a threat. Getting that verification right, and getting it to the right dispatcher quickly, is what determines whether your accounts get a fast response or get placed at the bottom of the queue.
1Degree handles this coordination for monitoring companies as a white label service, built on a larger, more active bench of trained operators and AI-assisted monitoring, so your accounts get consistent, documented escalation without you having to staff for it.
Confirmed events are prioritized and escalated with the visual evidence dispatchers need to respond.
Escalation rules are set per account, so every dispatch follows the process you define.
Every step of an escalation is logged, ready for insurance claims and follow-up.
The same standards apply to every incident, on every account, every time.
Many monitoring companies lose response time and client trust to the same recurring issues.
We help solve challenges like:
Our dispatch coordination replaces these gaps with documented protocols, consistent handling, and a direct line to local response.
Escalation protocols built around how each property type is actually monitored.
Escalation protocols built for office and retail properties, coordinated with the local authorities who respond to them.
Dispatch coordination that accounts for shared common areas, multiple tenants, and high foot traffic.
Escalation rules built around after-hours activity and large perimeter sites.
Fast, video-verified escalation for lot activity and after-hours incidents.
Dispatch protocols built for unattended sites and off-hours access.
Consistent escalation for common areas, parking, and building entries.
A defined onboarding process for building escalation protocols around your accounts.
We review your current escalation protocols, identify gaps, and confirm which accounts need coordinated dispatch.
We build escalation rules and contact lists for each account, matched to local jurisdiction requirements.
Dispatch protocols are tested on a subset of accounts before full rollout.
Dispatch coordination goes live across all your accounts under the confirmed protocols.
We refine escalation protocols as your accounts, contacts, or jurisdictions change.
Everything needed to turn a confirmed event into a documented police response.
Confirmed events get escalated with the visual evidence local authorities need to respond quickly.
Protocols built per account, matched to your jurisdiction and client requirements.
A full record of every escalation, from initial verification to dispatch confirmation.
Up-to-date contact lists for every account, kept current as your business changes.
Clear reporting after every incident, so you can review what happened and when.
Documentation formatted for insurance claims and client follow-up.
A dispatch partner built for consistency, documentation, and response.
Escalation and coordination is a core part of what we do, not an afterthought bolted onto general monitoring.
More trained operators available means faster verification and escalation, even during high-volume periods.
AI-assisted monitoring flags activity for review, with every escalation decision confirmed by a trained operator.
Escalation and coordination is a core part of what we do, not an afterthought bolted onto general monitoring.
Engagement terms that flex with your account volume and business needs.
The same protocols and documentation standards applied to every account, every time.
One monitoring company moved a group of commercial accounts onto video-verified dispatch coordination with 1Degree. Escalations that previously relied on unverified alarm signals were replaced with a documented, video-confirmed process, and local dispatchers began prioritizing the calls accordingly. Response times improved, and every incident came with a full record for the client and their insurer.
Every escalation protocol is written down, reviewed with the account it covers, and updated whenever local contacts or requirements change. Each incident produces a complete record, from the moment an operator confirms a threat to the moment local authorities are notified, so you always have an audit trail to show your clients.
This service is for monitoring companies who want consistent, documented escalation from a confirmed threat to a police response.
Many jurisdictions prioritize confirmed, video-verified events over unverified alarm signals, so verified dispatch is more likely to get a timely response.
Yes. Escalation protocols are built per account during onboarding, matched to your requirements and local jurisdiction.
Yes. Every incident produces a full log, ready for insurance and client follow-up.
Yes, in most cases. We can integrate with your existing dispatch or CAD systems where applicable.
Cost-effective pricing and a larger, more active operator bench, backed by AI-assisted monitoring and human verification.
Pricing scales with account and camera count. We provide a custom quote after a free assessment.
